Payment terms: T/T Bank transfer, Western Union, PayPal,Credit Card through Alibaba Trade Assurance.
Shipping terms: DHL,UPS,FEDEX,EMS,TNT, By air and By sea
Q: Can I take a sample first?
A: Yes, sample is available. But we do NOT provide free samples.
Q: How to order a sample?
A: You can take one or mix several different samples. After confirming the cost, you can pay us by paypal.
Q: How long to get a sample and what's the lead time for bulk orders?
A:1-3days for sample, you can get it within a week. For bulk orders, usually take 15-30 days depend on order quantity.
Q: What's your payment terms?
A: For samples and small orders (below 500 pieces), 100% before production.
For orders over 500 pieces, 30% deposit and balance before shipment.
Q: Do you accept inspection?
A: Yes, acceptable. If not pass, we will take charge of the 2nd inspection cost.
Q: Can I have my logo?
A: Yes, on products or packaging box both are available but with different cost.
Q: What's your after-sales service?
A: Our products are rarely to have problems. But if it's really happen, please kindly take pictures and videos for us to check if it can be solved at your side. Also it can help us to improve our products. After checking and discussing, we will provide the best compensate scheme.